Category: CASE STUDIES

Retail company with approximately 15 users across 4 locations around the San Gabriel Valley area. The goal is to centralize IT services. Instead of paying different providers at each location for similar services we centralized all accounts to provide economies of scale. For instance, instead of paying for phone services from different providers at each location we setup one hosted phone server that supports all four locations.

• Issue: Using public email service so they have to delete emails from computer and phone, limited email storage capacity, delay in receiving emails, spamming issues.
• Solution:Migrated to Office365 with IronScales anti-phishing service.
• Issue:Slow Internet – T1.
• Solution:Had dedicated fiber circuit installed at HQ and standardized with High-Speed Cable Internet service at the other locations.
• Issue:Limited and outdated phone capabilities.
• Solution:Setup cloud-hosted VoIP phone server, ported numbers to new SIP provider, setup IP phones with features like voicemail to email, automated attendant, fax to email, phone tree.
• Issue: No txt records which allowed email spoofing.
• Solution:Moved domain names and entered appropriate records for security.
• Issue:Small company without servers.
• Solution:Setup management PC to monitor and access network, configured switch to serve as switch and router for network traffic.

Finance company in Long Beach with approximately 30 users wanted to centralize IT services to reduce overhead costs.

• Issue:Hosted Exchange email service in data center. Email service had regular outages and required local network access.
• Solution:Migrated to Office365.
• Issue:Outdated computers.
• Solution:Setup life cycle for computer replacement so replacements occur at scheduled intervals for budgeting
• Issue:Too many servers.
• Solution:Consolidated the number of servers and migrated them from office server room to our Microsoft Azure platform.
• Issue: Network issues.
• Solution:Upgraded switches from 10/100 to Gigabit Ethernet cloud-managed switches
• Issue:Phone system issues, lack of support, only 100MB instead of Gig, voicemail to email regularly failed.
• Solution:Setup cloud hosted phone server, new IP phones, includes forwarding phone extensions to mobile devices if Internet fails at office.
• Issue:Individuals using Dropbox to store company data, security risk, no oversight, no backups.
• Solution:Implemented Microsoft One-Drive company-wide.
• Issue:Needed Help Desk support.
• Solution:Installed computer monitoring agent, antivirus, web filtering and software for remote access so we can connect to user’s computers as long as they are on the Internet to provide them with support, all for one fixed monthly fee.
• Issue:Old firewall.
• Solution:Installed new firewall that we management, they pay a fixed fee monthly for support.
• Issue:Poor wireless signal.
• Solution:Installed cloud controller-based mesh wireless network to cover entire office.