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Case Study #1

Case Study #1

Case Study

Retail company with approximately 15 users across 4 locations around the San Gabriel Valley area. The goal is to centralize IT services. Instead of paying different providers at each location for similar services we centralized all accounts to provide economies of scale. For instance, instead of paying for phone services from different providers at each location we setup one hosted phone server that supports all four locations.

  • Issue: Using public email service so they have to delete emails from computer and phone, limited email storage capacity, delay in receiving emails, spamming issues.
  • Solution:Migrated to Office365 with IronScales anti-phishing service.
  • Issue:Slow Internet – T1.
  • Solution:Had dedicated fiber circuit installed at HQ and standardized with High-Speed Cable Internet service at the other locations.
  • Issue:Limited and outdated phone capabilities.
  • Solution:Setup cloud-hosted VoIP phone server, ported numbers to new SIP provider, setup IP phones with features like voicemail to email, automated attendant, fax to email, phone tree.
  • Issue: No txt records which allowed email spoofing.
  • Solution:Moved domain names and entered appropriate records for security.
  • Issue:Small company without servers.
  • Solution:Setup management PC to monitor and access network, configured switch to serve as switch and router for network traffic.

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