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Case Study #2

Case Study #2

Case Study

Finance company in Long Beach with approximately 30 users wanted to centralize IT services to reduce overhead costs.

  • Issue:Hosted Exchange email service in data center. Email service had regular outages and required local network access.
  • Solution:Migrated to Office365.
  • Issue:Outdated computers.
  • Solution:Setup life cycle for computer replacement so replacements occur at scheduled intervals for budgeting
  • Issue:Too many servers.
  • Solution:Consolidated the number of servers and migrated them from office server room to our Microsoft Azure platform.
  • Issue: Network issues.
  • Solution:Upgraded switches from 10/100 to Gigabit Ethernet cloud-managed switches
  • Issue:Phone system issues, lack of support, only 100MB instead of Gig, voicemail to email regularly failed.
  • Solution:Setup cloud hosted phone server, new IP phones, includes forwarding phone extensions to mobile devices if Internet fails at office.
  • Issue:Individuals using Dropbox to store company data, security risk, no oversight, no backups.
  • Solution:Implemented Microsoft One-Drive company-wide.
  • Issue:Needed Help Desk support.
  • Solution:Installed computer monitoring agent, antivirus, web filtering and software for remote access so we can connect to user’s computers as long as they are on the Internet to provide them with support, all for one fixed monthly fee.
  • Issue:Old firewall.
  • Solution:Installed new firewall that we management, they pay a fixed fee monthly for support.
  • Issue:Poor wireless signal.
  • Solution:Installed cloud controller-based mesh wireless network to cover entire office.

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